White Light Health Services ("we," "us," or "our") is a pediatric in-home care agency and approved Georgia Pediatric Program (GAPP) provider based in Stone Mountain, Georgia. We provide in-home private care and family caregiver support for children under 21 with developmental or physical disabilities. This Privacy Policy explains how we collect, use, and protect information when you use our website at whitelighthealthservices.com or communicate with us.
Important Notice on Data Sharing: We DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential and is never sold, rented, traded, or disclosed to third parties.
1. Information We Collect
Personal Information
- Name, email address, phone number, and physical address
- Information you provide about the child receiving care (such as age and general needs) submitted by a parent or legal guardian
- Opt-in records and timestamps for all communication channels (SMS, email, phone)
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Communication Data
- Records of inquiries, consultation requests, and service requests
- Appointment and consultation details
- Service history, preferences, and feedback
2. How We Use Your Information
We use collected data to:
- Provide, maintain, and improve our in-home care services
- Respond to inquiries and schedule consultations and appointments
- Assist families through the eligibility and application process
- Send appointment reminders, scheduling updates, and service communications you have consented to receive
- Ensure security, prevent fraud, and comply with legal obligations
3. SMS / Text Messaging Program — Terms & Compliance
Program Description
White Light Health Services operates an SMS program to communicate with families and individuals regarding consultation scheduling, appointment reminders, application and eligibility updates, care coordination, and account or support notifications.
SMS Opt-In Details & Consent
- You will only receive text messages if you have explicitly opted in.
- Consent may be obtained through website forms, keyword texting, verbal consent, or written forms.
- Opting in is not a condition of purchasing or receiving any goods or services.
- We comply with the TCPA and the CAN-SPAM Act.
Opt-Out Instructions
- Reply "STOP" to any message to cancel SMS notifications at any time.
- You will receive a final confirmation message acknowledging your opt-out.
- Requests are processed immediately (within 24 hours).
Help & Support
Reply "HELP" for assistance, or contact us at whitelighthealthservices@gmail.com or +1 470-706-4587.
4. Information Sharing & Disclosure
No mobile information — including SMS opt-in and consent data — will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with trusted service providers (such as SMS platform and scheduling providers) solely to deliver the services and messages you have requested, and only to the extent necessary. We may also disclose information where required by law.
5. Data Security
We implement rigorous security measures, including:
- Encryption of sensitive data (TLS/SSL)
- Secure access controls and authentication
- Regular security reviews and staff training
- Role-based access limited to authorized personnel only
6. Cookies & Tracking
Our website may use cookies and similar technologies to understand how visitors use the Site and to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
7. Your Rights & Choices (Unsubscribe, Access, Update, or Delete)
You have the right to:
- Access, update, or request deletion of your personal information.
- Opt out of marketing emails (via "unsubscribe") or SMS (via "STOP").
- Withdraw consent at any time for future communications.
8. Health Information
Any protected health information collected in the course of providing care services is handled in accordance with applicable state and federal laws. This website Privacy Policy governs information collected through the Site and our SMS and marketing communications and is separate from any notice of privacy practices provided in connection with the delivery of care.
9. Children's Privacy
Our website and SMS communications are directed to parents, legal guardians, and adults, not to children. We do not knowingly collect personal information directly from children under 13. Information about a child is provided by a parent or legal guardian for the purpose of arranging care. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Contact Us
For questions regarding this policy, please contact:
White Light Health Services
1406 Rockbridge Rd, Stone Mountain, GA 30087
Phone: +1 470-706-4587
Email: whitelighthealthservices@gmail.com
Website: whitelighthealthservices.com
© 2026 White Light Health Services. All rights reserved.